You can place an order directly on evelta.com. Search for the products you need, add them to your cart, review quantities and shipping details, then complete checkout using your preferred available payment method.
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Orders, Quotes and BOM
Creating an account is recommended because it helps you check out faster, save shipping addresses, view order history, track new orders, and save items to lists. If guest checkout is available during checkout, you may use it, but an account gives you better access to order details later.
You can request a quote through the RFQ option on the website or by contacting Evelta with the part numbers, quantities, and any target delivery timeline. For faster response, include your company name, GSTIN if applicable, shipping location, and expected purchase quantity.
Yes. Evelta can help with BOM quotes. Please share your BOM with part numbers, descriptions, quantities, preferred brands or manufacturers, and any acceptable alternates. The more complete your BOM is, the easier it is for the team to quote accurately.
Please share part number, manufacturer or brand preference, required quantity, target price if any, delivery location, GST details if applicable, and whether substitutes are acceptable. If you have a spreadsheet, attach it in a clear format.
In many cases, yes. Share the exact part number, required quantity, and delivery requirement through RFQ or Contact Us. Evelta will review availability and respond with possible sourcing options.
Please contact Evelta with the part number, description, brand or manufacturer, quantity, and expected timeline. The team will check if the item can be sourced or if a suitable alternative is available.
Yes, many products have quantity based pricing, and bulk orders may qualify for a customized quote. Use the bulk quote or RFQ option and share your required quantity for the best available pricing.
Some product pages show lower unit prices for higher quantities. If your required quantity is larger than the listed price breaks, you can request a customized quote.
Yes. If your order quantity is large or your requirement is project based, request a customized quote with the SKU, quantity, delivery location, and GST details if applicable.
Please contact Evelta as soon as possible with your order number and the change you need. Changes are not guaranteed once an order is processed, packed, or shipped, but the team will try to help where possible.
You cannot cancel a paid order directly from your side. Please contact Evelta quickly with your order number. If the order has not been processed or dispatched, the team can cancel it and initiate a refund.
Orders placed on weekdays before 2 PM IST that contain up to two different items are usually shipped the same day, provided the items are in stock, payment is confirmed, and no special processing is required. Same-day dispatch is not guaranteed for every order.
Orders with more than two different items may need additional picking, checking, or packing time. Evelta will still try to ship quickly, but same-day dispatch is usually prioritized for eligible weekday orders placed before 2 PM IST with up to two different items.
Coupon codes are offered rarely. When a valid coupon or promotion is available, customers may be notified by email or through the website. If a coupon is not visible on the website or email, there may not be an active offer at that time.
A coupon may not work if it is expired, not applicable to the products in your cart, not applicable to your order value, or entered incorrectly. Coupon availability is rare, so please check the website or official Evelta email communication for valid offers.
Quick Order and CSV Upload
Quick Order is useful when you already know the Evelta SKUs you want to buy. You can enter SKUs and quantities directly instead of searching for each product one by one.
Use Quick Order for repeat purchases, BOM purchases, or long parts lists where you already have SKUs. Use normal search when you want to compare products, check specifications, or discover alternatives.
Enter the Evelta SKU and required quantity in the Quick Order form, then add the items to your cart. Review the cart carefully before checkout to make sure SKUs and quantities are correct.
Yes. The Quick Order page supports CSV upload. Create a two column CSV file with the headings sku and qty in lowercase, upload it on the Quick Order page, then add the items to your cart.
Use a simple CSV file with two columns named sku and qty. Each row should contain one Evelta SKU and the quantity you want to order. Please avoid extra formatting, merged cells, formulas, or hidden characters.
Please check that the file is saved as CSV, the column names are sku and qty in lowercase, all SKUs are valid Evelta SKUs, and quantities are numeric. If the issue continues, contact Evelta with the CSV file and a short description of the problem.
Please check the SKU for spelling, spaces, or extra characters. If the SKU still does not work, search the website manually or contact Evelta with the SKU and required quantity.
If an item is out of stock or not available in the requested quantity, the cart or product page may show the available quantity or lead time. For urgent or bulk requirements, contact Evelta before placing the order.
Yes. Quick Order is helpful for repeat purchases if you already have the Evelta SKUs and quantities from a previous order or internal purchasing list.
Account and Login
Go to the account or sign in page and choose Create Account. Add your email address, password, name, mobile number, address, and GSTIN if applicable.
Use the Forgot your password link on the sign in page. Enter your registered email address and follow the password reset instructions sent to you.
Please check that you are using the correct registered email address and password. If you still cannot log in, reset your password. If the issue continues, contact Evelta with your registered email address and mobile number.
An account lets you check out faster, save multiple shipping addresses, access order history, track new orders, and save items to your lists.
Log in to your account and update your saved addresses. If you already placed an order and need to change the address, contact Evelta immediately with your order number. Address changes may not be possible after processing or shipment.
Yes. Your Evelta account can save multiple shipping addresses, which is useful if you order for different offices, factories, labs, or project locations.
Yes. Log in to your account to access order history and track new orders. You can also use the Track Order option where available.
Yes. You can save items to your lists from product pages, which makes repeat purchases and project planning easier.
Evelta does not save card numbers or related payment information. Payments are processed securely through payment partners, so saved cards may not be available inside your Evelta account.
Log in to your account and update the available profile or address fields. If any change is related to an already placed order, please contact Evelta with the order number.
Yes. The account creation form includes a GSTIN field. You should add accurate GST details before placing your order so the invoice can be generated correctly.
Payments and COD
Available payment options are shown during checkout. Depending on order value and location, you may see prepaid payment options and Cash on Delivery where serviceable.
Payments are processed through payment partners. Evelta does not save card numbers or related payment information in your Evelta account.
Cash on Delivery is available for eligible orders and serviceable pin codes. COD availability can vary by delivery location and operational requirements.
Yes. The minimum order value for COD may vary, usually between Rs.250 and Rs.500, based on operational requirements.
COD is available for orders with cart value below Rs.5,000, subject to serviceability and operational checks.
No. Evelta does not charge extra COD fees.
If your location is not serviceable for COD, Evelta's operations team will contact you and offer available options, such as converting the order to prepaid or cancelling the order.
If your COD order cannot be served at your location or you prefer prepaid payment, Evelta may help you convert the order to prepaid where possible. Please follow the instructions shared by the operations team.
Usually the amount is either refunded or the order is confirmed automatically within 24 hours. If you are in a hurry, please contact Evelta through the Contact Us page or email accounts@evelta.com with payment details.
Please avoid placing a duplicate order immediately if payment has already been deducted or is showing as pending. Most payment cases are resolved automatically within 24 hours by either order confirmation or refund. If the order is urgent, contact accounts@evelta.com or use the Contact Us page.
Please email accounts@evelta.com or use the Contact Us page with your order number, payment references, payment screenshots if available, and registered email address. The accounts team will check and help with the duplicate payment.
Most failed or pending payment cases are resolved automatically within 24 hours, either by order confirmation or refund. If it is urgent, please contact accounts@evelta.com.
For payment issues, email accounts@evelta.com or use the Contact Us page. Please include your order number if available, payment amount, payment date and time, payment method, and any payment reference or screenshot.
GST and Invoices
You can check your account order history for invoice details. If you cannot find the invoice, contact Evelta with your order number and registered email address.
Yes. Evelta provides GST invoices where valid GST details are captured for the order. Please make sure your GSTIN and billing details are entered correctly before placing the order.
Add your GSTIN, company name, and correct billing address in your account or checkout details before placing the order. This helps ensure your invoice is generated with the correct GST information.
GST updates are not guaranteed after order processing or shipment. If you need a change, contact Evelta as soon as possible through Contact Us or accounts@evelta.com. The accounts team will try to help where possible.
GST changes are not guaranteed after shipment. Please contact accounts@evelta.com or use the Contact Us page with your order number, invoice details, and correct GST details. The accounts team will check if anything can be done.
This can happen if GST details were not captured correctly at the time of order or invoice generation. Please email accounts@evelta.com with your order number, invoice number, GSTIN, and billing details so the accounts team can check.
GST details may not be editable after the order reaches certain processing, billing, or shipment stages. Please contact accounts@evelta.com with your order number and correct GST details so the accounts team can review the case.
GST details should be checked carefully before each order is placed. If your repeat order was generated without GST details or was invoiced as B2C, email accounts@evelta.com with the order number, invoice number, GSTIN, and billing details.
Please email accounts@evelta.com or use the Contact Us page. Share your order number, invoice number, GSTIN, invoice date, and a short description of the issue so the accounts team can review it.
Please contact accounts@evelta.com as soon as possible with your order number, invoice number, and correct billing details. Changes are not guaranteed after invoice generation or shipment, but the accounts team will try to help where possible.
Yes, if the invoice is available for your order. Check your account order history first. If you cannot find it, contact Evelta with your order number and registered email address.
Invoice splitting may not be possible after an order is placed. If you need separate invoices, it is better to place separate orders or contact Evelta before ordering.
Invoice handling can depend on how the order is processed. Please check the invoice received for your order. If anything looks incorrect, contact accounts@evelta.com with your order number.
For GST, invoice, B2B billing, or GST portal related issues, email accounts@evelta.com or use the Contact Us page. Include your order number, invoice number, GSTIN, and billing details.
Shipping, Dispatch and Delivery
Evelta offers free shipping on online orders above Rs.1,000. Orders below Rs.1,000 are charged a flat shipping rate of Rs.45 plus GST.
Yes. Free shipping is available on online orders above Rs.1,000, based on the cart subtotal before tax and after any coupons.
Evelta uses FedEx, Blue Dart, and other common carriers for deliveries, depending on location and operational suitability.
Most orders are shipped within 24 hours of order confirmation. Orders with many different items, public holiday timing, imported items, or special processing may take longer.
It usually means the product is expected to be dispatched from Evelta's warehouse within 24 hours after order confirmation, subject to stock, payment confirmation, working day timing, and operational checks.
Most orders in India are delivered within 2 to 5 business days. Delivery may take longer for remote locations, imported items, or orders requiring additional processing.
Tracking details are usually emailed within 24 to 48 hours after dispatch. In some cases, tracking information may not be available online immediately.
Use the tracking link sent by email, the Track Order option on the website, or your account order history where available.
Your order may need extra processing if it contains many different items, was placed near a public holiday, includes items that need to be imported, has payment confirmation pending, or needs an address or GST check. Evelta will notify you by email if additional processing time is needed.
Courier tracking can take time to update after pickup. Please check again later. If there is no update for a long time or the shipment seems delayed, contact Evelta with your order number.
Where available, product pages may allow you to check delivery to your location. Final delivery serviceability can depend on courier availability and order details.
Delivery serviceability depends on courier coverage and order details. If the website or courier cannot confirm serviceability, Evelta may contact you with available options.
Yes. Public holidays, courier holidays, weekends, weather issues, and local restrictions can affect dispatch or delivery timelines. Evelta will try to ship and deliver as quickly as possible.
Yes. Imported items, special-order items, or items requiring additional sourcing can take longer than regular in-stock products. Please check the product page or contact Evelta before ordering if the timeline is important.
Evelta does not currently support international shipping for online orders placed through the website.
Yes, international shipping may be arranged case by case for bulk purchases or special requirements. Please contact sales@evelta.com with your requirement, destination country, and order details.
Please check the tracking link first. If the tracking has not updated for a long time or the shipment appears lost, contact Evelta with your order number and tracking details so the team can check with the courier.
Address changes after shipment are usually difficult and are not guaranteed. Please contact Evelta immediately with your order number and the correct address. The team will try to help where possible.
If a shipment is returned to Evelta due to courier issues, failed delivery attempts, incorrect address, or refusal at delivery, Evelta will review the case and contact you with available options.
Please contact Evelta as soon as possible with your order number. The team will check the shipment status and guide you on the available options.
Order Issues
Some orders may be split into multiple shipments, or an item may require additional processing. Please check your order email and shipment details. If you still think an item is missing, contact Evelta with your order number and package images.
A partial shipment may be sent when some items are ready before others. This helps reduce waiting time. The remaining items will be dispatched separately or the team will contact you if there is an issue.
Please contact Evelta within the return window with your order number, photos of the received product, product label, packaging, and a short description of the mismatch. The team will review and guide you.
Please contact Evelta with your order number and clear photos showing the damage, packaging, and shipping label. If the product is damaged or defective, return shipping will be borne by Evelta after approval.
Please report it quickly with your order number, photos of the outer package, inner packaging, shipping label, and received contents. This helps the team investigate and resolve the issue faster.
Please share clear photos or video where possible, including the shipping label, outer package, inner packing, product label, product condition, and all items received.
Please contact Evelta within the return window with your order number, product photos, a description of the issue, and any test results if available. The team may ask for additional details to verify the issue.
Please contact Evelta with your order number and clear photos of the product, label, and packaging. The team will review the case and guide you based on the product condition and order details.
Please follow the courier instructions if available. If you need help, contact Evelta with your order number and tracking details so the team can check the status.
Usually, someone at the delivery address can receive the package if the courier allows it. For COD orders, the receiver may need to make the payment and follow courier verification requirements.
Use the Contact Us page and include your order number, registered email, mobile number, and the exact issue. For payment or GST related issues, email accounts@evelta.com.
Product Support
Product pages show available stock where applicable. If you need a large quantity or want to confirm availability before ordering, contact Evelta with the SKU and required quantity.
Check the product page for dispatch or lead time messages such as shipped in 24 hours or delivery estimates. If your order quantity is large or time sensitive, contact Evelta to confirm before ordering.
Yes. For large orders, project purchases, or time sensitive requirements, contact Evelta with the SKU, required quantity, and expected delivery timeline before placing the order.
Yes. Please contact Evelta with the SKU, part number, and your technical question. Include your application details if you need help selecting a suitable product.
Product pages include technical specifications where available. If a datasheet or extra technical detail is not visible, contact Evelta with the SKU or part number.
Please contact Evelta with the SKU, part number, and the exact technical information you need. If available, the team will help with specifications, datasheets, or product guidance.
Yes, the team can help with product guidance where possible. Share your use case, required specifications, operating conditions, quantity, and any preferred brand or part number.
Evelta can try to help based on the details you share, but final compatibility depends on your circuit, design, software, and operating conditions. Please share the product SKU, application, voltage, current, interface, size limits, and any other key requirements.
Evelta states that products supplied are genuine and original. Product pages may also show authenticity and GST invoice information.
Evelta offers a 14 day replacement warranty for manufacturing defects. Warranty handling may depend on the product condition, issue details, and return policy.
Yes, Evelta may be able to suggest alternates. Please share the original part number, required specifications, quantity, and whether exact compatibility is required.
Please contact Evelta with the SKU or part number and required quantity. The team may be able to suggest an alternate, check future availability, or help with sourcing where possible.
Customer reviews can be helpful, but they may not cover every application or technical condition. Please check the product specifications carefully and contact Evelta if you need help confirming suitability.
Returns, Refunds and Store Credit
Evelta accepts eligible returns within 14 days of delivery. Returns may be accepted for defective, damaged, wrong, missing, or eligible non-defective products, subject to policy conditions and approval.
You should request a return within 14 days of delivery.
Email sales@evelta.com or use the Contact Us page with your order ID, reason for return, and clear images if the item is damaged, missing, wrong, or defective.
Yes. If the product is defective, damaged, not functioning as intended, or physically damaged, contact Evelta with clear images and order details. Return shipping will be borne by Evelta for approved defective or damaged returns.
This may be treated as a non-defective return. The product must be unused, unopened, and in original condition with all packaging, labels, accessories, and invoice intact. Return shipping is borne by the customer, subject to policy approval.
Yes, if the product is unused, unopened, and in original condition with all seals, packaging, tags, labels, accessories, and invoice intact. Some products may not be eligible due to hygiene, safety, or manufacturer restrictions.
Opened products may not be eligible for non-defective returns. If the product is defective or damaged, contact Evelta within the return window with order details and proof so the team can review the case.
Installed, soldered, programmed, modified, damaged by use, or tampered products are generally not eligible for non-defective returns. If you believe the product has a manufacturing defect, contact Evelta with details and proof for review.
Some products may not be eligible for change of mind returns due to hygiene, safety, manufacturer restrictions, usage condition, or product specific conditions. If a restriction applies, it may be mentioned on the product page.
For approved defective, damaged, wrong, empty package, or missing item cases, Evelta bears return shipping. For approved change of mind or non-defective returns, the customer bears return shipping, Rs.45 plus GST or actual charges, whichever is lower.
Please pack the return securely with all original packaging, accessories, labels, and invoice. Inadequately packed returns that get damaged in transit may not be eligible for refund.
Customer Support usually reviews return requests and responds within 24 to 48 hours with approval, denial, or pickup instructions.
After Evelta receives and inspects the returned product, the refund is processed within 7 to 10 business days.
For online payments, refunds are credited to the original payment method after the return is accepted and inspected.
For COD orders, refunds are issued through NEFT, RTGS, or store credit, based on your preference and the approved refund process.
Yes. Store credit may be offered as a refund option in eligible cases.
Store credit is valid for 90 days from the date it is issued. Expired store credit cannot be reinstated and store credit is non-transferable.
No. Evelta does not currently offer direct exchanges. You can return the original product as per the return process and place a new order for the desired item.
An order cannot be cancelled once it has shipped. You may refuse delivery or follow the return process after receiving the product, subject to return policy conditions.
Returns should be requested within 14 days of delivery. Requests after this window may not be accepted, but you can still contact Evelta with your order details if you need help.
If your return request is not approved and you believe important information was missed, reply with your order number, photos or videos, test details if applicable, and a clear explanation. Evelta will review the information shared.
Contact and Support
You can contact Evelta through the Contact Us page on the website. Please include your order number if your query is related to an existing order.
For payment deducted, failed payment, duplicate payment, refund status related to payment, or other accounts related issues, email accounts@evelta.com or use the Contact Us page.
For GST invoice, GSTIN, B2B billing, GST portal, or invoice correction related issues, email accounts@evelta.com or use the Contact Us page.
For return requests, email sales@evelta.com or use the Contact Us page with your order ID, reason for return, and clear images where applicable.
Please share your order number, registered email address, mobile number, product SKU if applicable, a short description of the issue, and photos or payment references where relevant. This helps the team respond faster.
Use the Contact Us page and mention that the issue is urgent. For payment, GST, or invoice issues, email accounts@evelta.com. Include all relevant details so the team can check quickly.
Response time can vary by issue type and workload. Return requests are usually reviewed within 24 to 48 hours. Payment and GST issues are checked by the accounts team, and most failed or pending payment cases are resolved automatically within 24 hours.